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Dear Residents, Guests and Visitors:

On March 11, 2020, Chittenden County reported its first confirmed case of COVID-19 or the Coronavirus.

The Centers for Disease Control and Prevention (CDC) has identified that older adults, who have serious chronic medical conditions such as heart disease, diabetes, and lung disease, are at highest risk to be affected. For this reason, special attention and focus has been placed on facilities that provide care and services to this vulnerable population.

Effective immediately, Birchwood Terrace is LIMITING ALL VISITATION to residents. Visitation will only be allowed under emergent situations such as end of life care.

We understand that this action will be difficult for families and residents. In lieu of visitation, Birchwood is offering the below alternative means for communication for families:

• Virtual Communication via Skype/Facetime at designated times
  • Dedicated phone number (888) 261-6122 with voice recording for daily facility updates regarding general operating status, such as when it’s safe to resume visits
  • Mass text broadcast regarding updates as needed by texting “Birchwood” to 80123 to be included in our updated text blasts or use this link: https://www.dialmycalls.com/opt/4nj. You may subscribe to our Facebook pagefor emergency updates as well.
  • Assigned staff as primary contacts for families for inbound calls, and conduct regular outbound calls to keep families up to date
  • Updates on the Birchwood Terrace Rehab and Healthcare Facebook page

Additional precautionary measures implemented are as follows:

• All Medical appointments will be reviewed by the Medical Director for medical necessity
  • Facility will assume laundry services of all residents in which family currently provides this service
  • Scheduled Care Conferences will be conducted via conference call
  • All paperwork requiring signatures (i.e. acknowledgment forms, admission paperwork, etc.) will be completed electronically, and/or designated times and location will be scheduled for in person completion in a non-resident area
  • All payments can be mailed directly to the facility or credit card payments may be processed through the Financial Office at 802-419-2409

Residents will have increased Activity and Social Services presence during this time. We will also continue with Deer Oaks clinical services as an additional social and emotional support to our residents throughout this duration.

We thank you in advance for your understanding, patience and cooperation during this sensitive time.

Please visit the CDC website for current Coronavirus information.