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06/04/2020 Letter to Family and Friends

May 29, 2020     Dear Residents, Families, and Friends of Birchwood Terrace,   I hope this letter finds you healthy & safe!   As we continue to navigate through life with COVID-19, we wish to remain transparent with you regarding our current situation.  We are happy to announce that the facility became “COVID FREE” as on May 28th, 2020.  The facility has been without a newly identified case since April 22nd.  After the last identified patient achieved symptom resolution, the facility completed an additional 14-day period (quarantine) with no additional symptoms were noted.  We continue to work closely with the Vermont Department of Health, the CDC, and UVMMC to ensure we are adhering to the most up to date guidance as it relates to prevention and the management of this virus.  Everyone is being vigilant with PPE usage and we continuously encourage safe social distancing.   We know how hard it is, especially during this pandemic to not be able to visit and see your loved ones. Any family that would like to arrange for a facetime phone call can either contact the social services department of leave a voice mail at 802-419-2412.   As always, we thank you for your continued support and pray that everyone stays safe and well.   Sincerely, Administration

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    My father-in-law, Fred, stayed at this facility for rehab recently. He told me the staff, whether it was housekeeping, cnas, nurses, or therapist.., all were very professional, helpful and friendly! He said 'although I hope. never to have to return to a facility again, I would choose this one, if necessary'! Thank you Birchwood!

    "The nursing was fantastic and very attentive. The staff was very friendly and welcoming. We are very grateful for such a positive experience." - Jacob C.

    "I can not say enough wonderful things about this place. The staff is so loving and caring to each and every resident. What a great feeling to know that my mom has been so well taken care." - Dennis M.

    "We can't say enough good things. All of the nurses and caregivers were kind and compassionate, not just to the residents but also to my sister and me." - Matthew S.