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Individually and as a company we share a commitment to legal, ethical and professional conduct in everything we do.  As team members of Birchwood Terrace, we support these commitments in our work each day.


Success as a provider of healthcare services depends on us – our personal and professional integrity, our responsibility to act in good faith, and our obligation to do the right things for the right reasons.


The Compliance Process is a structure to teach, support, and monitor these commitments.  It provides principles and standards to guide us in meeting legal, ethical and professional responsibilities.


As team members, we are responsible for supporting the Compliance Process in every aspect of our workplace behavior, and adhering to the Compliance Process as it applies to our jobs.


Our specific communication and reporting process for compliance issues is called the Three-Step Reporting Process.  Use the Three-Step Process whenever you have a question or concern.  You should seek answers until your questions are resolved.  Remember as a team member, you must promptly report actual or potential wrongdoing you observe or suspect.  Your reports may involve possible violations of law, regulations, policies and procedures or the Code of Conduct.

The Three-Step Reporting Process

  1. First, talk to your supervisor.  He/she is most familiar with the laws, regulations and policies that relate to your work.
  2. If you are not comfortable talking with your supervisor or are not satisfied with the response you receive, talk to the Administrator.
  3. If you still have a concern, contact the Compliance Team or
    24 HOUR HOTLINE 1-866-485-0115

All contacts are confidential and you may remain anonymous if you choose or to talk to the Compliance Officer.


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If you are satisfied with the service you received from us, please let us know. Review Us!

    Will you please help us with your feedback?

    If you are satisfied with the service you received from us, please let us know. It helps us know that we are delivering our services effectively. Your compliment will be recorded and referred to relevant staff and management.

    My father-in-law, Fred, stayed at this facility for rehab recently. He told me the staff, whether it was housekeeping, cnas, nurses, or therapist.., all were very professional, helpful and friendly! He said 'although I hope. never to have to return to a facility again, I would choose this one, if necessary'! Thank you Birchwood!

    "The nursing was fantastic and very attentive. The staff was very friendly and welcoming. We are very grateful for such a positive experience." - Jacob C.

    "I can not say enough wonderful things about this place. The staff is so loving and caring to each and every resident. What a great feeling to know that my mom has been so well taken care." - Dennis M.

    "We can't say enough good things. All of the nurses and caregivers were kind and compassionate, not just to the residents but also to my sister and me." - Matthew S.